FAQ’s

SHIPPING & DELIVERY

Unfortunately We Do Not Ship Outside Kenya for Now

Yes we use a courier service to ship to most places around Kenya. Please call us on 0792941826 and we will gladly assist.

Standard Shipping – Within Nairobi

Please note standard shipping could take 1-2 days for dispatch.
Standard shipping is only carried out Monday – Friday.
Our dispatch team will be in touch once your order is leaving for delivery.

Express Shipping – Within Nairobi

Same day delivery for orders received before 6:00 PM (East African Time GMT+3) and Next day for orders received after 6:00 PM (East African Time GMT+3)
*Please note this is subject to items ordered being in-stock*
Express shipping will be done 7 days a week.
Our dispatch team will be in touch once your order is leaving for delivery.

Yes absolutely! We accept all major credit cards on online orders. Give us all the recipients details such as name, address & telephone numbers so our delivery partners can easily get in touch with them.

INGREDIENTS & ALLERGENS

We source only the finest quality ingredients that we need to produce premium chocolate. Most are locally sourced like sugar and milk powder. Some ingredients are imported from trusted and well established brands around the world.

Yes we do. Please visit the category in our shop for items that suit your dietary needs.

We use monkfruit sweetener as a sugar substitute in our sugar free chocolate.

Our chocolate is produced in a factory that handles tree nuts. Other allergen information is available on each individual product and can be read on the packaging. If you have any specific questions to clarify please email us on info@thechocolatebar.co.ke

WHOLESALE AND CORPORATE ORDERS

Yes. Please visit our wholesale page and fill in the form. Our representative in charge of wholesale will be in touch with you on account opening. You can also visit our bulk buy category to view some bulk items.

Yes for sure! Email us on sales@thechocolatechocolatebar.co.ke and we will get back to you with more information. Alternatively you can call us on 0792941826 to speak to our sales representative during working hours.

Yes! We do customised chocolate for your corporate event/party. Please fill in the contact form and we will get in touch with you to assist

Contact

Still have questions?